We are happy to assist you. If you have a general question regarding your credit card account, please review our Frequently Asked Questions. Otherwise, contact us by phone or mail.
- LOST AND/OR STOLEN:
If you suspect your card has been lost and/or stolen, please call our customer call center at (800) 234-5354 immediately.
- PHONE
- Customer Service
- For calls outside the United States
- MAILING
Payment address Visa
PO Box 10309
Des Moines, IA 50306-0309
- DISPUTE A TRANSACTION:
If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps. First, double-check your receipts and check with other authorized users of your card. Second, contact the merchant where the purchase originated. Finally, if you are unable to resolve your dispute with the merchant, complete the Visa Dispute Form and mail to:
- Mail:
Dispute Department
PO Box 10409
Des Moines, IA 50306-0409
You may also call our customer call center at (800) 234-5354 if you have further questions.
- IF YOU SUSPECT FRAUD:
Call (800) 234-5354 immediately to report any fraud. Complete the Fraud Affidavit and mail to:
- Mail:
Fraud Department
PO Box 10409
Des Moines, IA 50306-0409